CANCELLATION POLICY
To ensure maximum customer satisfaction, any cancellation of Products by customer shall be governed by and subject to the terms and conditions set out under this Cancellation Policy. We assume the customer has read and understood the terms of this Cancellation Policy. If the customer do not agree to the terms contained in this Cancellation Policy, the customer are advised not to accept the Terms of Use and may immediately stop using the Platform. The terms contained in this cancellation policy shall be accepted without modification and the customer agree to be bound by the terms herein by initiating a request for purchase of products on this platform.
In case of Force majeure such as natural disasters, medical emergencies, or other unforeseen events, we will assess cancellations on a case-by-case basis to ensure fairness and customer satisfaction.
The following scenarios will be looked into while processing the cancellation of orders:
In case of Force majeure such as natural disasters, medical emergencies, or other unforeseen events, we will assess cancellations on a case-by-case basis to ensure fairness and customer satisfaction.
The following scenarios will be looked into while processing the cancellation of orders:
Cancellation by the User
In case of requests for order cancellations, PROJEKT MOTORRAD reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if PROJEKT MOTORRAD receives a cancellation notice and the order has not been processed/ approved by PROJEKT MOTORRAD, PROJEKT MOTORRAD shall cancel the order and refund the amount to the customer within a reasonable period of time. PROJEKT MOTORRAD will not be able to cancel orders that have already been processed. PROJEKT MOTORRAD has the full right to decide whether an order has been processed or not. The customer agree not to dispute the decision made by PROJEKT MOTORRAD and accept PROJEKT MOTORRAD’s decision regarding the cancellation. In case of cancellation, the customer must inform Projekt Motorrad through email : [email protected] or whatsapp #9894164577 on by highlighting the order number , mode of payments and the amount for processing the cancellation requests.
Bulk order cancellation
Projekt Motorrad will reserve its right to accept or cancel bulk orders based on various reasons including but not limited to non-availability of stock, current order back log , possibility of fraud, multiple orders from the same address, incorrect address etc.
Cancellation by PROJEKT MOTORRAD
There may be certain orders that PROJEKT MOTORRAD is unable to accept and must cancel. PROJEKT MOTORRAD reserves the right, at PROJEKT MOTORRAD’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in the customer order being cancelled include, without limitation, non-availability of the product or quantities ordered by the customer, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by PROJEKT MOTORRAD. PROJEKT MOTORRAD may also require additional verifications or information before accepting any order. PROJEKT MOTORRAD will contact the customer if all or any portion of the customer order is cancelled or if additional information is required to accept the customer order. If the customer order is cancelled after the customer credit card has been charged, the said amount will be reversed back in The customer account.
Deduction of processing charges
all refunds due to customer cancellations are subject to the appropriate charges (2.5% of the invoiced amount) to compensate for the payment gateways’ payment processing fees.